Welcome to Coventry Swim School. We aim to provide safe, quality swimming lessons that build confidence and ability, using qualified swimming teachers at all times. We cannot guarantee that every swimmer will progress to the same standard or maintain a similar rate of improvement, but undertake to do our best to help them to achieve the standards required in their target award.
It is important for all members of Coventry Swim School to agree and adhere to our Terms & Conditions and Code of Conduct, detailed below:
Terms & Conditions
Enrolment Conditions - Full Payment is required with the enrolment/re-enrolment process. A place cannot be confirmed unless payment has been made. Payments can be made by Card, Cheque, Cash or Bank Transfer. Cheques should be made payable to “Coventry Swim School” and there is a 50p charge. Places are allocated on a first come first served basis. Demand can be high so prompt registration is advised.
All parents and swimmers must agree and adhere to the Coventry Swim School Terms & Conditions and Code of Conduct and by accepting the booking you are saying you understand and agree to them. If you wish to take a holiday during the term, you will still be charged for the full term. You will of course retain your place on the course for that term.
Data Protection - The member consents to Coventry Swim School processing any personal data they provide as a result of enrolment/re-enrolment. Data will not be sent to any third party. We follow all the GDPR guidelines.
Waiting Lists - There are a maximum number of participants for each session. Should classes be full then a waiting list will be put into operation. As soon as a new place becomes available, in the appropriate ability level, you will be offered that place. Please inform Coventry School as soon as possible if you no longer wish to be kept on the waiting list.
Refunds (New members) – You have the right to cancel within seven days of sending the first payment for lessons. If you do wish to cancel the first block of lessons you must contact the Swim School in writing requesting the cancellation. The Swim School will then refund full payment to a bank account of your choice. After the seven days have passed you will be classed as an existing member and the below cancellation policy will come into force.
Cancellations (existing members) - All requests to cancel membership must be made in writing, with supporting medical evidence if relevant. Cancellations received 7 -14 days prior to the start of the course will be subject to a cancellation charge of 20% of the specific term’s full booking fee. If you cancel your place within 7 days of the start of the term that you have enrolled and paid for, we will refund 50% of the fees. If you cancel your place after the start of the term, then no refund will be given. Refund/Credits are not given if your child refuses to get into the water or you change your mind. Coventry Swim School reserves the right to change or cancel a course at any time. Arrangements will be made to reschedule where possible if not refunds will be payable.
Missed classes cannot be refunded or carried over to following courses, but may be taken at a different time if space is available – maximum 2 catch up lessons per term. These are non-transferable to a new term. Any cancellations due to pool closures or made by the Swim School will be credited to the following term.
If you have any issues you would like to raise in relation to your child's lessons, please contact the Lead Teacher or Su Boulton straight away, as it is more difficult to address these if you leave it until the end of term.
Holidays - If you wish to take a holiday during the term, you will still be charged for the full term. You will of course retain your place on the course for that term.
Medical - When you sign our terms & conditions, you take responsibility for the fact that, should you answer ‘yes’ regarding any medical conditions you or your child might have, you’ve checked things out with your doctor before starting with us. This responsibility is passed on to any other responsible adult who might bring your child swimming. Medical conditions must be disclosed to Coventry Swim School regarding the health of your child for the purpose of attending swimming sessions. All information received is treated in confidence and with sensitivity. If your child is has a heavy cold, sinusitis or an ear infection we recommend they do not swim. Refunds are not given for missed lessons due to sickness. Following on from sickness we request your child be clear of any symptoms for 48 hours prior to attendance at class. Adults and children must not swim if they have had a diarrhoeal illness in the past 14 days, as advised by the NHS. If a swimmer has broken a limb, requires an operation or has been given a medical reason why they cannot attend the remaining lessons, then we will consider transferring the lessons to the next term, or offering extra lessons if we can accommodate this. This is subject to a doctor’s note being received. Only the number of weeks remaining from the term will be held and carried over and the weeks cannot be backdated for missed lessons.
Re-enrolment - Swimmers already having lessons with Coventry Swim School will have priority on places provided they re-book and pay on time. If we do not receive your payment by the due date, as advertised, then your child's place may be allocated to another person. If you have a change request, please speak to Su Boulton to discuss the options. Re-bookings are normally done towards the end of the second half of term. All other places are booked on a first come, first served basis. Coventry Swim School will endeavour to be flexible in its allocation of time slots. However, it may not always be possible to book or re-book your first choice. The group that the child is placed in will be at the teacher's discretion.
Payment is due before the start of any lessons. Term dates are detailed on the Coventry Swim School website.
Staff - All Instructors are Swim England qualified, insured and experienced swimming teachers and hold the relevant RLSS & safeguarding certificates.We pride ourselves on our high Instructor to swimmer ratio, ensuring your child will receive above average attention. As some physical contact with your child is unavoidable all staff adhere to Safeguarding Procedures and are DBS checked. Coventry Swim School reserves the right to replace advertised Teacher where unavoidable. If an instructor is unwell or cannot attend a session, Coventry Swim School will endeavour to provide a cover teacher.
Pool closure - Pool closures happen on rare occasions, making it necessary to cancel lessons. If it is possible we will text all available numbers we have for you, email and place a post on the Swim School Facebook page. If you are not re-enrolling for the following term then we will provide a refund for that lesson missed.
Lost Property – Coventry Swim School does not accept responsibility for any damage or loss of property or articles left on the premises (whether being worn or left in the pool/changing rooms) or within the grounds/car park of the premises. This also applies to the car park & parking. Please make sure you are parked in the allocated parking spaces only. Please do not park on any grassed areas.
Child Supervision - Parents/guardians must supervise children at all times inside and outside the pool building and parking areas. All users of the pool are to make themselves familiar with the pool’s rules. Parents/guardians are responsible for their children at all times in the changing area and entrance area. They should always be under the direct supervision of an adult who is not taking part in the lesson and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. Children are not Coventry Swim School’s responsibility until the Teacher takes them. Parents should remain in the pool building when their child/ren is/are swimming. In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s) or Coventry Swim School, the participation of you, your spouse/partner, child or those in whose care you have placed your child for the purpose of attending or observing Coventry Swim School sessions is done so entirely at your and their own risk. Any incident must be reported to Coventry Swim School immediately. Coventry Swim School shall not be held responsible for any personal injury or fatality that may occur. Responsibility for all applications of swimming practised outside of the Coventry Swim School classes both now and in the future is borne by you and not Coventry Swim School. Coventry Swim School does not take any responsibility
for the application of any Swimming practices described or shown in books and videos. The recommendations, ideas and techniques expressed and described in Coventry Swim School classes, as well as in books and videos endorsed by Water Lilies cannot be regarded as a substitute for the advice of qualified medical practitioners. Any uses to which the recommendations, ideas and techniques are solely at your discretion.
Children aged 8 years & over - It is recommended that children over the age of 8 years change in their own gender changing rooms. If this compromises the parent’s wishes, please request with Su Boulton the use of the disabled changing room situated by the usual changing rooms
Poolside & changing room photography - No filming is allowed to be undertaken of any swimmer before, during or after a swimming lesson, even if it is your own child and no one else is in the shot. This is in accordance with Swim England safeguarding guidelines that Coventry Swim School operates under. Anyone considered to be abusing this guideline will be asked to refrain from doing so, persistent non compliance will mean that person being asked to leave the poolside. Coventry Swim School reserves the right to use our photographs for publicity purposes. However, in each instance we will endeavour to inform you first. All Coventry Swim School photography, logos and illustrations are the copyright of Coventry Swim School (or credited party). Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly. Coventry Swim School cannot be held liable for the actions of third parties and, therefore, excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Poolside & changing room photography” by any party.
Home Portal - Parents are invited to register on the Home Portal. Lessons are recorded and progress will be updated by the teachers on a weekly basis. When your child is awarded a badge, you will be informed by email, and any moves in lesson times as a result will be communicated to you in a similar manner through the Home Portal.
Coventry Swim School Code of Conduct
Swimmers - Swimmers should not eat for at least 1 hours prior to swimming. Please arrive for the teaching session on time, any swimmer arriving more than 10 minutes into the lesson may not be granted access. As a general rule of thumb, do not enter the pool area more than 10 minutes prior to your lesson start time. Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Only enter the pool (water) once your instructor has invited you to do so. Listen to what your instructor tells you. If you don’t understand, please ask. The following action is seen as disorderly behaviour: running, diving, jumping, ducking, fighting, bombing, shouting and throwing items. If you are warned and behaviour persists you will be asked to leave. Do not 'dangle' babies into the water at the side of the pool, you may be asked to the leave the pool area and not continue your session if this occurs. Swimming goggles, including those with ophthalmic prescription lenses, may be worn at the wearers own risk. To avoid injury the wearing of spectacles in the water by a swimmer during a session is not recommended. Care of spectacles is the responsibility of the parent/guardian. Jewellery can be a hazard and should not be worn during swimming, including earrings. Appropriate swimwear should be worn at all times in the swimming pool and communal changing areas. During lessons parents/guardians must not interrupt or communicate with the teacher, distract the pupils or approach the poolside, unless it is a matter of health and safety, as you may endanger the safety of the pupils and other pool users. Please ensure long hair is tied up.
Pool Safety - In the event of any emergency the person in charge will follow the pools emergency action plan (EAP). All swimmers and spectators will immediately stop what they are doing and wait quietly for further instructions. Should it be necessary to clear the pool, when the instruction is given, all swimmers will move to the sides of the pool, leave the water and stand back from the side. Should it be necessary to evacuate all spectators, instructors and swimmers from the building no attempt should be made to recover possessions from the changing rooms or anywhere else within the building. In the interests of hygiene all swimmers must shower and go to the toilet before they enter the water as this helps to keep the pool clean and maximises their learning time. Do not take any food or drink into the changing rooms. No buggies in the changing rooms, please leave them outside. Shoes must not be worn in changing areas and pool hallway, all shoes are to be left by entrance doorway or the blue shoes provided to be worn. Babies and toddlers are prone to all sorts of mishaps. Coventry Swim School reserves the right to refuse admission to the swimming pool without the appropriate swimwear.
Changes to Terms and Conditions / Code of Conduct
From time to time Coventry Swim School may update these terms by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.
Contact Us - Should you require any further information or advice please do not hesitate to contact any of the Teachers or Su on the day or Su Boulton on 07754 125304 or email email@example.com
Updated: May 2019
Review Date: December 2019